[Resolved] Taxiforsure — Unreliable taxi service | |||
Booking ID : TFS-RT-C 1490013 : Booked from Chetpet to Chennai Central for 24th April, 9:45pm. On not receiving any update on the driver details or the cab number, I called the taxi firm. On asking whether the booking was confirmed, I was told that they can't arrange for a vehicle and that my booking was cancelled. The worst part is that neither did I receive any call nor an SMS from TaxiforSure about the cancellation of my booking. Only after I made the call for re-confirming my booking, I received an apology message from them at 9:20 p.m, when the cab booking was done for 9:45 pm. For a time critical requirement, I can never rely on Taxi For sure from now on. It just does not justify its name. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 16, 2014 TaxiForSure Customer Care's response We are really sorry about the cancellation, our aim is to provice quick and hassle free rides everytime you book a cab. Thank you for sharing your Booking ID here. we shall reach out to you with regards to this and work on addressing it for you.
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 5 Comments | |||
Comments
Highly unprofessional behavior by TFS. My booking ID was TFS-PP-C2141249. Cab was at 6pm for Majestic railway station. Cab hasn't arrived yet and its 6:30pm now. Spoke with driver. He said it would take 40mins and would reach by 7:15. Gave 6 calls to customer care between 5:30 and 6:15pm. Every time they mentioned that cab would come in 5mins. TFS sure would be solely responsible for our missing the train. Extremely upset with this unprofessional behaviour.
I have been using TFS services for almost a week now and I was satisfied, till today's incidence.
My booking reference is. TFS-PP-C5546244.
The taxi was booked to arrive at 8.15am, and it was for going to my office.
I received an SMS with the following details: driver Kankaiya, [protected], vehicle no. DL-01-RT-2707.
The time for departure was 8.15am and at 8.00am, the driver called saying that he is taking gas at a station and would take some 10-15 mins, which was fine by me.
However, at 8.20am, when I called the driver, he was still at the gas station que and said it would take more time for him to come. Since I had to rush to the office, I had no choice but to I ask the driver not to come and strangely, at that very moment, I received a beep message saying that the taxi had arrived, whereas, it had actually not arrived. Wonder what the driver did to do that!
I received a second shocking message upon reaching office, not by taxi for sure vehicle off course, was my bill of minimum INR 49 for 2 km distance.
I am wondering if the vehicle did not come to me, how can I get a bill. Either the driver is acting too smart or there is a flaw in TFS system.
I have since then been trying to find a no. to call TFS, but the nos. on just dial are incorrect and the one on TFS website is busy all the time.
My booking reference is. TFS-PP-C5546244.
The taxi was booked to arrive at 8.15am, and it was for going to my office.
I received an SMS with the following details: driver Kankaiya, [protected], vehicle no. DL-01-RT-2707.
The time for departure was 8.15am and at 8.00am, the driver called saying that he is taking gas at a station and would take some 10-15 mins, which was fine by me.
However, at 8.20am, when I called the driver, he was still at the gas station que and said it would take more time for him to come. Since I had to rush to the office, I had no choice but to I ask the driver not to come and strangely, at that very moment, I received a beep message saying that the taxi had arrived, whereas, it had actually not arrived. Wonder what the driver did to do that!
I received a second shocking message upon reaching office, not by taxi for sure vehicle off course, was my bill of minimum INR 49 for 2 km distance.
I am wondering if the vehicle did not come to me, how can I get a bill. Either the driver is acting too smart or there is a flaw in TFS system.
I have since then been trying to find a no. to call TFS, but the nos. on just dial are incorrect and the one on TFS website is busy all the time.
Taxi for sure a worst company i have ever called to booked a cab.I got picked up from my home to office and after reaching driver sd ttl cost is rs620 when i know it is only rs573.I dinot argue on the same as was getting late so called them later adn rep sd will send a bill when asked he sd that the bill is for rs573 but he send an email for rs 620 with no discription of the cost in it.I will notify everyone that do not ever book a cab from these farud as it has been happening with my freinds as well.I was promised a call back from sup but till now have not reveived it.Ausome customer service guys!!!
yes its a cheating company and drivers are rogue and un professional and charge extra for no reason
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No. 855, 2nd Floor, 6th Main, JP Nagar 2nd Phase, Bangalore, Karnataka, Bangalore, Karnataka, India - 560078
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They are highly unprofessional and unplanned people and just giving the adds but if they allow me write on there testimonial page the truth will come from many mouths.
We should not leave them we should take them to consumer court and show them what we have gone through.
Anita Kapur