The Cake World — Poor quality and not responsive

Hi,
I bought fondant cake in cake world Thiruvallur branch at rs.4650 for my son's first birthday but they delivered the cake more than two hours late. And the cake quality is very poor not even worth that money so i went to that shop next day with that cake to complaint about it and after two hours of ignorance the shop incharge told me to come next day and they will process my complaint. I went to that shop next day also and i waited for long time but they totally refused to accept their fault. I told them I will go to consumer court to complaint about your shop but the GM smiled at me because he knows that a normal middle class person will never get justice. Please do check with online reviews about any shop before purchasing a product. What happened in my son's first birthday is ready unfair.
Bill no: SOTV/1148/2021
Regards
Supriya K
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Feb 22, 2021
Updated by Supriya Kumaresan
Hi,
I bought fondant cake in cake world Thiruvallur branch at rs.4650 for my son's first birthday but they delivered the cake more than two hours late. And the cake quality is very poor not even worth for that money so i went to that shop next day with that cake to complaint about it and after two hours of ignorance the shop incharge told me to come next day and they will process my complaint. I went to that shop next day also and i waited for long time but they totally refused to accept their fault. I told them I will go to consumer court to complaint about your shop but the GM smiled at me because he knows that a normal middle class person will never get justice. Please do check with online reviews about any shop before purchasing a product. What happened in my son's first birthday is really unfair.
Bill no: SOTV/1148/2021
Regards
Supriya K
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