The Mobile Store — Repairs rejected vide extended warranty scheme

Address:

New Delhi, Delhi

This is with reference to the mobile handset that was sent for repairs under the extended warranty scheme. Today I received a call from the representative at TMSL, CP B Block, Delhi that the defect in my handset is due to battery that has swollen and the same cannot be replaced under the extended warranty scheme. The clarification that I received was that as per the terms and conditions of the extended warranty any accessory is not covered. As per my understanding any additional part that gets mounted/ removed from the original is an accessory. In case of my handset (Sony Xperia P) the battery is inbuilt and cannot be considered an accessory but is an integral part of the handset. Even TMSL extended warranty abides to the original warranty provided by the manufacturer. The warranty provided by the manufacturer states “This Warranty does not cover any external accessories (such as battery, cable, etc.) mentioned in the operating instruction manual supplied with this product or any cosmetic parts”. Thus in case of my handset battery being an integral part and not an external accessory should be considered for replacement. Owner Name: Vinay Raina IMEI of handset: [protected] Extended warranty number: EXWAR0668778 Job card number: RP[protected]