The Mobile Store — Sony Ericsson WT19i - Submitted for repairing on 09/07/13

Address:

Faridabad, Haryana

Sony Ericsson WT19i which was under extended warranty from mobile store, was submitted for small repair works in Sector 15, Faridabad Store on 09.07.13. The invoice no. of the same is 12228 / 5311292. After around 1 month, i was informed by one of employee named Mr. Pritam that my phone is repaired and can be collected from store. When i went to collect the phone, to my extreme surprise he was offering me some other phone and that too in a worst condition. I denied to take the phone and told him that i want my phone back. Several times he offered me some other handset, on which i keep on denying to accept. Then i lodged a complain in Mobile Store through their customer care number. The complain no. is MSC[protected]. Once they gave me a call but issue is not resolved till date. The Scanned copy of the complain is attached herewith for your reference. I hope serious actions would be taken. Regards, Ankit Dhyani [protected]