[Resolved]  The Times Of India Group — It has been a really bad experience

Address:

Mumbai City, Maharashtra

I had ordered a Samsung Galaxy S3 (Pebble Blue color) via order number [protected] from Indiatimes online shoppingon 23rd Dec '13 using a flash promo code offering flat 12% off.

The order was sucessfully booked and confirmed. The order status showed Verified and mentioned an expected delivery date of 30th Dec '13. Also, SMS was received from the credit card company that your transaction has been converted into EMI scheme with 13% interest with effect from 24th Dec'13.

Today, I got a call from Indiatimes shopping call centre telling me that the product is out of stock and they wanted to confirm with me if white color would do instead of the pebble blue color I had ordered. However, my contention to them was that why was the product available for online shopping when the product was out of stock? Why was the order booked? Why was an ecpected dated told to me? Why was the EMI transaction arranged with the Bank by Indiatimes? If the product was out of stock.

From this event it seems that Indiatimes Shopping goes overboard in giving out offers which they cannot fulfill snd so they need to depend on all such excuses of "product out of stock" and their other terms & conditions which are forced on consumers to safeguard their interests.

Finally, they offer you a cheaper alternative or a different color variant without compensating the consumer for their loss of another opportunity to buy the same color product at cheaper rates than the current rates being offered by them.

Worst, when you wish to speak to their customer care before confirming on order cancellation, they go ahead and cancel your order and then tell you to rebook at the current rate which is definately higher. What more you loose out on the other online offers during the period you are expecting your delivery from Indiatimes to face the agony of your order cancellation on account of product stock out later.

It has been a really bad experience wonder whether Galaxy S3 is really out of market. Can see them in all stores selling mobile phones in the vicinity of my residence, then why can't Indiatimes source one from them and save having a dissatissfied customer?

Regards,
Jayesh Gulani