[Resolved]  Thomas Cook — Extremely poor service from Sales Team

Address:

Mumbai City, Maharashtra

I had booked Ladakh trip for 6 passengers through their call center, which I think is outsourced to WNS. In spite of repeated requests, the Thomas cook team never gave us any reference number or invoice for the booking done. They don't seem to have any booking process, it is all adhoc and abstract. They took 1 week to acknowledge the initial payment, in spite of several calls. I made the balance payment last week but yet to get acknowledgment or receipt from Thomas Cook. This reflects very poorly of their accounting process. I also have a fear of 'Fraud' at play in Thomas Cook, since no receipt has been issued for the payment. Not sure if I should dispute the card transaction or file an FIR against Thomas Cook for 'Fraud & Cheating'.