[Resolved]  Thomas Cook — Holiday cancellation

To all concerns


My name is Yogita Sali, i work for Raymond & reside in Mumbai .

This is to get to your attention, the horrifying service received from Thomas Cook .

I booked a package for Kashmir for 9 family members on 12th Jan online . Also Made advance on very same moment .

Ths was done during my official visit to bangalore for work and it took close to 6 hours to finalize & close the bookings .

On 18th Jan, i receive a email saying due to non availability of seats, we cannot book your holiday .

Ths is truely the worst experience one can have from a brand like yours .

It totally was v v disappointing and unprofessional . Now its too late to get similar packages from anyone else .

I have lost me precious time, energy and money over ths .Will surely take ths issue to all consumer complaints forum,

Other than that you guys have kept my money for 6 days harping on it .

Ideally would like you to pay me the damage caused for all the efforts made and not delivered .

Its totally unethical to harass consumer like this . You should not make tall claims of worldclass service .

Pl pay me the damage of Rs.15000/- along with full refund of advance paid .



Thnx
Yogita
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Yogita,

We have escalated your issue to the concerned department. Do allow for them to check and we assure you of our assistance to your concerns on priority.

Warm Regards,
Team Thomas Cook India
Dear Yogita,

May we please request you to share your contact details and branch information. This will truly help us to better understand your concerns. We assure you of our assistance to your concerns Yogita.

Warm Regards,
Team Thomas Cook India
MY CONTACT NO IS [protected] and Vashi branch was handling my issue . Concerned executives : Rishikesh[protected] & Mr.Hazare [protected]
I have yet not got my refund paid 10 days before . pl get me the money tdy itself
Dear Yogita,

Thanks for your message. Ma’am, we have been updated that your reimbursement has been made and all dues cleared. We hope that our customer care has resolved your concern in a satisfactory manner. We greatly appreciate your co-operation and support Ms. Yogita; we hope to always be of service to you.

Warm Regards,
Team Thomas Cook India
Dear Yogita,

Thank you for your message. May we reiterate that our Teams had highlighted that such refunds take at least 4-5 days. This we had indicated via our post too. Further, given your request for a credit card option, do appreciate that your issuing bank is involved too, extending the TAT.
Despite such challenges, we are delighted to receive an update that your reimbursement has been made and all dues cleared. We hope that our customer care has resolved your concern in a satisfactory manner. We much appreciate your co-operation and support Yogita and look forward to your continued business with us.

Kind wishes,
Team Thomas Cook India
Dear Yogita,

Our Domestic Online and Customer Care Teams have been in constant touch with you. We do understand your concerns and trust you would accept as a gesture of goodwill our holiday voucher, the details for which have been sent to you. In case of any further help, please do not hesitate to contact our representative anita.[protected]@in.thomascook.com.

Kind regards,
Team Thomas Cook India
Dear Yogita,

Our teams have been in constant touch with you. To update you, our team has e-mailed you the holiday e-voucher. Trust your are in receipt of the same. Your feedback is truly important to us and we look forward to your continued patronage.

Best,
Team Thomas Cook India

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