Thomas Cook — Refund of amount against non booking of visa

Address:Mumbai City, Maharashtra, 500050

Hi I'm Prasanthi fro Hyd
I have paid the fee for Malaysia visa for my parents travel on 31march. Unexpectedly i had to cancel the same without booking visa. It's been already a month. I'm following up regarding the same. Every time I am told it refund is under process which is still not received. I have been calling me Aiyaz andNo proper response form the organisation or from the employee. Thomas cook had a brand... The same is lost due to such negligence from staff. Need to improve a lot in service to regain the brand. Hope the issue will be resolved at the earliest.
Thanks
Prasanthi
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