Comments
According to yjeir company policy i am entitled to get a full refund and yet the employees have been refusing it. Attaching a photo of their policy. This is textbook fraud.
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Reply
Dear Madam,
We apologize for the inconvenience caused to you.
We have addressed your complaint through email.
As mentioned in the mail, only few tests are cancelled in your case (Barcode : S0265871) hence partial refund (Rs. 360) will be processed as per cancelled test policy.
Please find the partial test cancellation policy (Link : https://wellness.thyrocare.com/FAQ).
We regret to inform you that your request for complete refund could not be processed as all the remaining tests are processed and reported successfully. -Team Thyrocare
We apologize for the inconvenience caused to you.
We have addressed your complaint through email.
As mentioned in the mail, only few tests are cancelled in your case (Barcode : S0265871) hence partial refund (Rs. 360) will be processed as per cancelled test policy.
Please find the partial test cancellation policy (Link : https://wellness.thyrocare.com/FAQ).
We regret to inform you that your request for complete refund could not be processed as all the remaining tests are processed and reported successfully. -Team Thyrocare
Rs 360 is not a fair compensation for the troubles caused by Thyrocare India which is why i have refused to accept partial refund of Rs.360. My greivance stands unresolved.
Fair warning to the consumer: From my first and only encounter with thyrocare, this is what I experienced;
1) The technician didn't wear gloves while drawing blood
2) My blood sample were not sent for testing for more than 12 hours from the time of collection
3) they lost my blood and asked for recollection. Their FAQ says recollection happens this means be prepared to give your blood twice maybe thrice because that's what you are signing up for when you are choosing Thyrocare India.
4) Thyrocare refused to offer a full refund citing technical issues which means i will have to pay for a package elsewhere (because individual panels are expensive) so in a nutshell i lost twice amount of blood and twice amount of money on testing because Thyrocare is a careless organization.
Thyrocare maybe cheap but they are unreliable, untrustworthy and unprofessional. My experience with Metropolis and SRL has been smooth and pleasant i will be using them for reports going forward. I personally don't recommend thyrocare.
Fair warning to the consumer: From my first and only encounter with thyrocare, this is what I experienced;
1) The technician didn't wear gloves while drawing blood
2) My blood sample were not sent for testing for more than 12 hours from the time of collection
3) they lost my blood and asked for recollection. Their FAQ says recollection happens this means be prepared to give your blood twice maybe thrice because that's what you are signing up for when you are choosing Thyrocare India.
4) Thyrocare refused to offer a full refund citing technical issues which means i will have to pay for a package elsewhere (because individual panels are expensive) so in a nutshell i lost twice amount of blood and twice amount of money on testing because Thyrocare is a careless organization.
Thyrocare maybe cheap but they are unreliable, untrustworthy and unprofessional. My experience with Metropolis and SRL has been smooth and pleasant i will be using them for reports going forward. I personally don't recommend thyrocare.
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