Tikona Infinet Private Limited — refund issue

Address:380051

I was not using intenet from last many times but he charged me but may be i have not informed him so i am liable for 1217rs. I have not paid so i receive notice from tikona. After two or four days, i was having one call from delhi police that your case registered in delhi so if you will not pay then we will take action on you. I know he was not police but payment collection agent. Then one person with police guide me how to pay through online. I need to pay tikona so i was ready for payment of 1217rs. But agent or police told me to pay 3217rs. Through tikona payment gateway and after 3 days you will receive refund but till date after 15days, no refund in my account.

When i discussed with company seniour customer care executive, she was told me that no refund policy in tikona.

Kindly take serious action on this fraud company or fraud person who is working behalf of tikona.

Person number (+91-[protected] (Shekhawat)
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Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.
I requested to tikona to stop my internet on 15-MAY-2017 by email. and they send me the bill till July-2017. i ask to give my correct bill but they did not provided correct bill.

My Tikona UserId : [protected].

Dear Subscriber,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.
Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

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