[Resolved] Titan Company — Titan watch service

Krishna Baboor

Address:	560092
Website:	www.google.co.in/url?sa=t&source=web&rct=j&url=www.titanworld.com/in-en/contactus

I went to the titan watches store in byatarayanapura, bangalore-560092 to get the battery of my watch replaced (Image attached). I had a titan gift card worth rs. 100. The store employee refused to accept the gift card, inquired where i got it from and said they only accepted gift cards if it is bought from their store. After much argument, the supervisor agreed to accept the gift card but charged an exorbitant amount of rs. 165 for the replacement, because i used the gift card. Battery/cell replacement would generally cost rs.50-70. Why do you offer gift card if you do not honor it everywhere? I need you to take action on the store and also explain why i was charged so much.

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Jul 17, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2017

Titan Company Customer Care's response Dear Krishna,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve