TITAN EYE + — Progressive len coating on the len taken form Titan eye +

Address:

400057

Dear customer care, This is with reference to complaint registered on 14th Dec 2015 complaint No : 00063949. Mr Manohar Nadkarni - A/5 Pushpanjali, Sahaji Raje Marg, Vile Parle East, Mumbai 400057 Ph :[protected] Mobile : [protected] Gist of the complaint : I Purchased Frame and Progressive lenses dated 12/10/2013, Invoice No : BDP0003543 . Details are F- Tag Huer worth 13090 and PTP16HW ( lens Prem PC Pro g Hmc ) 2 worth 5523.30 each from your Titan Eye + Tirupati Chs Vile Parle East 400057 With great regret, I would like to put forward that the coating done for these Progressive Lens have faded off in less than 2 yrs of its making . We checked the same with Titan Eye + store and they have confirmed that the lens coating have been faded off and not damaged. The spotting / fading of the coating on the lens was observed in the first 6 months only, however as this was not hampering the vision we over looked it and did not bother to raise a alarm . Our trust for the Brand was too strong for us to believe that a sub std product could have been delivered to us . Now however the vision is completely distorted because of the entire lens coating has faded off and it is practically impossible to read through these glasses.. We have been using progressive lens made from a near by local optician for the last 8 yrs without any problem . Inspite of we moving to a reputed brand Like Titan Eye + and paying for such a expensive lens had to go through this hard ship as the product handed over to us was of a sub std quality .. We have also shown the same to couple of other reputed / Branded Optical stores and they too have confirmed that the coating done was sub std and there is no way that coating could fade off in less than 2 yrs time .. When we contacted the Titan stores, the same enthusiasm which was shown during the sale of the spectacles was some what missing and were told that the lens coating has been faded off and had to purchase new lenses worth Rs 10000/ again . This was without even understanding that the product was brought from their own stores and a sub std quality lens was given where coating had faded off in less than 2 yrs We were guided to write to customer care and only then would the complaint be entertained / looked at . I found this absolutely absurd, something not expected from a TATA brand ... Its extremely sad that a customers like us who have been associated with Titan brand for so long have been given a sub std product .We are really disappointed ... I would urge you to have the same reviewed and the progressive lens recoated / replaced ... I am eager to hear from ull at the earliest.