[Resolved] Tolexo.com

[Resolved] Tolexo.com — Cheating

A ahmed_1980 from Delhi, Delhi

Dear Sir I had a Problem of Cheated by tolexo.com i had placed an order on www.tolexo.com on 29/04/2015 Order no is-TOD[protected], before transferring Payment i was called on[protected] for confirmation of product availability and delivery time, they told me product is in stock and will delivered within 7 days and suggest me for quick payment transfer, after transferred payment and not getting any updates by tolexo, i called them on 2 may 2015 on [protected] and i asked him about delivery they replied me your order is ready for dispatch you can get within 7 days, again not received any update i called them today they are not answering properly they are saying that product is not in stock, i asked him when that product was not in your stock then why you forced me for online payment then he cut off the phone and not talking with me, please suggest me what i do, if that organization is not able to deliver within targeted time then why demanding payment in advance please do needful thanks & regards AHMED SHAIKH MUMBAI Was this information helpful? No (0) Yes (0)
Complaint marked as Resolved Company Phone no 09643824921 and my phone no is 08693881786 please resolve our complaint thanks regards AHMED SHAIKH May 09, 2015 Updated by ahmed_1980 Dear Sir I had a Problem of Cheated by tolexo.com i had placed an order on www.tolexo.com on 29/04/2015 Order no is-TOD[protected], before transferring Payment i was called on[protected] for confirmation of product availability and delivery time, they told me product is in stock and will delivered within 7 days and suggest me for quick payment transfer, after transferred payment and not getting any updates by tolexo, i called them on 2 may 2015 on [protected] and i asked him about delivery they replied me your order is ready for dispatch you can get within 7 days, again not received any update i called them today they are not answering properly they are saying that product is not in stock, i asked him when that product was not in your stock then why you forced me for online payment then he cut off the phone and not talking with me, please suggest me what i do, if that organization is not able to deliver within targeted time then why demanding payment in advance please do needful thanks & regards AHMED SHAIKH MUMBAI
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ahmed_1980

from Delhi, Delhi

my complaint has not resolved so i am unhappy

Tolexo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Ahmed,

Greetings from Tolexo..!!

This is in reference to above complain, we apologize for this delay, we are working on this order and would assure you a speedy resolution on this, requesting your patience on this matter.

Kind Regards
Tolexo.

Tolexo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Ahmed,

This is in reference to above issue, please accept our sincere apologies.

We are in receipt of your complain and we assure a speedy resolution on this, Kindly allow is some more time so that we can check and advise you the status accordingly.

Kind Regards
Tolexo

Tolexo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Ahmed,

This is in reference to below mail. We apologize for this delay.

As discussed, your order is cancelled due to unavailability of the product in our stock. We have initiated your refund from our end. It may take another 4 - 5 working days for the amount to reflect in your account.

Do let us know for any further assistance, assuring you best of our services always.

Kind Regards
Tolexo