[Resolved] Tolexo — Return product after time period expiry

Palak athri

from Muzaffarpur, Bihar

Address:

Sonbhadra, Uttar Pradesh, 324002

There was the bulk order for 1500 shoes and I have ordered for 2 pair of shoes as sample. You have said that there will be ISI Mark certicate for your shoes and your website also displayed the same but there was no ISI mark on the shoes and no such certificate also. Therefore i want to return the shoes because it was rejected by the company for whom i have bought as there was no ISI mark. Please take your shoes back otherwise i will take some strict action against you.
Details are as below:-
Order no. TOD[protected]
Invoice date[protected]

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Mar 2, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

Tolexo Customer Care's response Dear Palak,

Greetings from Tolexo.com !

As per the telephonic conversation with Mr. Vivek Kumar, we have informed him that shoes which were delivered to him are of genuine and tested quality.

We request you to allow us few hours and we will request our vendor to share the ISI certificate for the same.

Thank you for your patience.

Best Regards,
Ashish Piplani

Verified Support

Jan 27, 2017

Tolexo Customer Care's response Dear Palak,

Greetings from Tolexo.com !

As per the telephonic conversation with Mr. Vivek Kumar, we have shared the ISI certificate on your registered email id.

We would request you to check the email and advise if any other assistance is required from our end.

Please keep coming back, we wish to serve you again.

Best Regards,
Ashish Piplani