[Resolved] Tolexo — Faulty material supplied and not replacing the same

Priyanka Kunder

Address:	Pune, Maharashtra, 412207
Website:	www.tolexo.com

Dear Sir,

Company supplied me a faulty drilling rod, which broke on its second use. When I asked for replacement, they say it over the replacement day. Which is more than 15 days.

When I explained them as this drilling machine should be lasting one and not to break on its second use, they have given me discount of 150 rupees. this is of no use to me now.

Please suggest how should take issue forward.

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Mar 2, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

Tolexo Customer Care's response Dear Ms. Kunder,

Greetings from Tolexo.com !

Please accept our sincere apologies for the inconvenience caused to you.

We request you to share your order or contact details with us so that we can look into your complaint.

We request your support and patience.

Best Regards,
Ashish Piplani

Verified Support

Jan 27, 2017

Tolexo Customer Care's response Dear Ms. Kunder,

Greetings from Tolexo.com !

We are waiting for your response.

Please share your order or contact details with us, so that we can investigate the issue from our end.

Best Regards,
Ashish Piplani