[Resolved] Tolexo — Unfair practice of not listing review comments on products | |||||
I had ordered two numbers of aae 30 w powerful led flood light on tolexo and the merchant had sent aae 10w led flood lights. I did raise complaint with tolexo and returned the items & got refund after sometime. They did ask for feedback on the product and i did rate it low (1 star) & submitted feedback on their website saying "merchant is cheating. Supplying 10w light instead of 30w". Now when i view the reviews on the item listed on tolexo website, my review isn't listed on the item! It only shows one five star rating of someone else! It looks like they censor reviews on items & show only positive reviews fooling customers! Was this information helpful? | |||||
Jan 5, 2017 Complaint marked as Resolved Tolexo customer support has been notified about the posted complaint. Verified Support Dec 03, 2016 Tolexo Customer Care's response Dear Mr. Shetty, Greetings from Tolexo.com ! We do understand your concern and apologise for the inconvenience caused to you. We would like to inform you that currently, we do not have the review option on our website, however you may share your feedback to us on [protected]@tolexo.com and our team will assist you further. Thank you for reaching out to us and we will be sharing your feedback to our relevant department for quality and improvement purposes. Best Regards, Ashish Piplani Feb 21, 2017 Suresh awate's response Sir i was asked for screw opening drill machine before two days but now i got delivery of product that is drill machine .i have drill machine already so what can i do with the same please replase it as soon as possible
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Sector 63, Noida, Noida, Uttar Pradesh, India - 201301
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So please correct it and place me actual product instead of that.