[Resolved] Tolexo — Non Delivery Of Product | |||||
I have ordered a tool box with order number - TOD[protected] on 15th August with pre payment through my debit card. This has been shipped on 16th August with tracking number - S[protected]. But courier company not delivering the product, but sending false notification of non delivery due person not present since 22nd August. I have sent a mail complainy with Tolexo on 23rd August having ticket number - 550912. But till 25th August same case occurs and no response has been given tolexo over mail or via telephonic conversation . This is wrong to take the money and harras customer with wrong reason . If they cannot fulfill order they should close their operations. Please help resolve same. Was this information helpful? | |||||
Mar 1, 2017 Complaint marked as Resolved Tolexo customer support has been notified about the posted complaint. Verified Support Aug 25, 2016 Tolexo Customer Care's response Dear Mr. Bhatia, Greetings from Tolexo.com ! Please accept our sincere apologies for the delay in service. We would request you to allow us time till the end of the day and your order will surely gets delivered. Seeking for your support in this regard. Best Regards, Ashish Piplani Sep 27, 2016 bann's response Cancel order id[protected]
Oct 12, 2016 subhrajitrath's response drill machine default pls return the product
Verified Support Jan 28, 2017 Tolexo Customer Care's response Dear Mr. Bhatia, Greetings from Tolexo.com! As per our conversation on other social media platform, we have taken your feedback positively and are closing your complaint from our end, as your order has been successfully delivered. Please keep coming back, we wish to serve you again in future. Best Regards, Ashish Piplani | |||||
 4 Comments | |||||
Comments
From the above subject I want to cancel my order id[protected] as ia have order a set of tools at Rs 316.00 due to incorrect address an email id. Please cancel it now.before your company take any further decision on delivery the order...
Tolexo Customer Care's response, Jan 27, 2017
Verified Support
Dear Customer,
Greetings from Tolexo.com !
We apologise for the delay in response.
We would like to inform you that as per your request, your order has been cancelled from our end.
Thank you for your support and patience.
We wish to serve you again.
Best Regards,
Ashish Piplani
Greetings from Tolexo.com !
We apologise for the delay in response.
We would like to inform you that as per your request, your order has been cancelled from our end.
Thank you for your support and patience.
We wish to serve you again.
Best Regards,
Ashish Piplani
Drill machine default
Tolexo Customer Care's response, Jan 27, 2017
Verified Support
Dear Subhrajith,
Greetings from Tolexo.com !
We are sorry to hear.
Please share your order or contact details with us so that we can share the feedback with our seller to improve the services and quality of the product.
Best Regards,
Ashish Piplani
Greetings from Tolexo.com !
We are sorry to hear.
Please share your order or contact details with us so that we can share the feedback with our seller to improve the services and quality of the product.
Best Regards,
Ashish Piplani
Return these LED Bulbs
I Am not satisfied with these bulbs
I Am not satisfied with these bulbs
Tolexo Customer Care's response, Jan 27, 2017
Verified Support
Dear Mr. Chander,
Greetings from Tolexo.com !
Thank you for reaching out to us.
We would request you to elaborate your concern that why you want to return the LED bulbs.
Your response will be helping us to improve the quality of the delivered bulbs.
Best Regards,
Ashish Piplani
Greetings from Tolexo.com !
Thank you for reaching out to us.
We would request you to elaborate your concern that why you want to return the LED bulbs.
Your response will be helping us to improve the quality of the delivered bulbs.
Best Regards,
Ashish Piplani
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lekin courier wale delivery dene
se mana kar rahe hai
Tolexo wale bhi help nahin kar
rahe hai
Greetings from Tolexo.com !
That's quite unusual in Tolexo. We hope that you have also tried mentioning other pin codes for checking the availability of delivery.
If not, please share your requirement along with the pin code of your area and we will give you the confirmation regarding delivery.
Best Regards,
Ashish Piplani