Tolexo — Proceeding to Ombudsman

Address:Bangalore, Karnataka

TOD[protected] with refer to the Order ID mentioned ID, I would like to take this further to ombudsman. I am tried of irresponsible customer service who say that I have receive the product. But I havent received the product and have mailed tolexo all the screen shots of the Gati Service delivered copy too.I have all the email communication to submit to the ombudsman.
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Tolexo customer support has been notified about the posted complaint.
Jul 24, 2015
Updated by manjalegend
Today I have received a call from cs team and mentioned they have an hour but It's already 12 hours passed and passing the whole complaint to ombudsman with photo proof
Complaint comments 

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Dear Sir,

This is in reference to above issue, we apologize for this inconvenience.

We will check this and advise you on top priority.

Kind Regards
Tolexo.com
Dear Anand,

We have check and found that this order was replaced by us, the replacement order was already delivered to you by our logistic partner, Gati.

Please find the attachment of the confirmation for this delivery. Do let us know for any further assistance.

Kind Regards
Tolexo.com

My name is not anand and I don't stay in blady delhi. Let me tell u final time. My name is manjunath staying bangalore. Show me the proof of acknowlwdgement signed by me for receiving the replacement product. I have not received the product and by this ombudsman wil contact u

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