[Resolved] Tolexo — Return product | |||
I have ordered one product from Tolexo.com, They have delivered damaged product . I posted request for refund or replacement of product but support team always gave me the same answer that " Process will be start within 24 hours." I have waiting for the process for 10 days but still there is no process initiated from company. Yesterday, I got the mail from support team that Dear Customer, We totally understand your concern. However, we would like to inform you that this is a very minute error and can be rectified easily. We will provide you a discount coupon on your next purchase. Here is my order details and request details Order No : TOD[protected] Complain Ticket No : #79886 ( Created at 24th March, 2015 ). Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Apr 03, 2015 Tolexo Customer Care's response Greetings Dear Customer,
Apologies for the inconvenience caused. Our customer support will shortly get in touch with you and shall do the needful to resolve your issue, on priority.
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Sector 63, Noida, Noida, Uttar Pradesh, India - 201301
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Dear Customer,
We totally understand your concern.
However, we would like to inform you that this is a very minute error and can be rectified easily.
We will provide you a discount coupon on your next purchase.