[Resolved]  Toplite Holidays — Fraud IN GOA

Address:	Areia De Goa, Opposite Riviera Palms 1, Near Crazy Crabs Restaurant Near Arpora Panchayat, Arpora, GOA 403516
Website:	[email protected]

Dear Sir/Madam
I am shrikant Ghuge from Mumbai Mharashtra. On 15th feb 22 in organised manner Mr. Vikas trapped us and asked to meet at NEELAM GRAND HOTEL on 16th Feb 22. I gone with my wife There I took the membership from Sales manager Ms. Sana, Executive Ms. Amisha of 40000Rs of toplite holidays pvt. ltd. with Membership number: TP160222/193 for 5yrs.
While taking membership on 16/02/22 sales manager Ms. Sana and one executive Ms. Amisha told us your membership having 40000Rs. I asked her rather than this any hidden charges then she told, there is no hidden charges. Then I made a payment with ICICI debit card on EMI basis. Then she made contract paper, when we saw cobtract paper I refused to take membership, becuase in that paper 9000Rs. Annual Maintenance Charges(AMC) was mentioned. But Ms. Sana and Ms. Amisha told me they initially told AMC is there, but actually they told only 40000Rs. including everything. Ms. Sana and Ms. Amisha told that this AMC is 9000Rs. at alternate year not every year. And if we give reference to another member for membership they will exempted AMC, but this thing is not written in contract. Also Ms. Sana told that the transaction will not be cancel if we cancel then it will take 45+days to show in there account after that they will initiate refund process. Also Ms. Amisha told don't cancel because you will have a loss of your first EMI, bank will not refund you, she also told me just take membership don't be a loser. Then any how they persuade us to take membership. Then we asked to both, this amount is 40000Rs. plus 9000Rs. alternate year including all, If there are any hidden charges or taxes then tell us now, Ms. Sana and Ms. Amisha told that there is no hidden charges or taxes this all amount including all taxes and charges. 9000Rs including all taxes and you need not to pay any taxes and charges later. After that they give us envolope of contract paper. But when I came to home from Goa that time the contract paper was not signed by sales manager, there is only my and my wife's signature was available.
On 21/02/2022 morning a confirmation call was recieved from toplite customer care head office goa and I spoke with customer executive Ms. Vishakha. But when She told me your AMC 9000Rs without taxes and your liable to pay applicable taxes later, I decided to cancel membership and I told her to do so, but she told this membership is non-cancellable and non refundable and it is mentioned in contract. I told to Ms. Vishakha I want to speak with your operating head then told me she is not in office. As soon as operating head available she will arrange call. I made a call to Ms. Amisha 2-3 times but she didnt picked up call. I mailed to toplite holidays and requested to cancel my membership becuase of false promises and statement. But they replied me that they will not cancelled membership.
I called to customer care on 22/02/22 to speak with operating head but Ms. Vishakha told me, operating head is in travelling and will come on 23/02/22 evening and Ms. Vishakha will arrange call at same time. My wife called to Ms. Amisha and she told she will discuss with her sales manager about taxes and call to us. But call niether came from customer care nor from Ms. Amisha. Then my wife called to Ms. Amisha on 23/02/22 she told her, she didnt discussed with her manager, after some time she will call us, but she didnt called us. I wait for the customer care call till the evening but they didnt call us.
On the 24/02/22 morning I called to customer care, Ms. Vishakha told me still operating head not arrived in office. Then I told her I am disturbed due to this type of service so I decided to take the help of consumer forum, if you are not able to cancel my membership and refund the amount. Same day evening call was recieved from customer care and she arranged call with operating head Ms. Asma and sales executive Ms. Amisha. In this conversation Ms. Amisha told me that you have some confusion and she refused that she told 9000Rs of AMC charges including taxes. If she knows, she told me on 16/02/22 that 9000Rs AMC without taxes then why she took 2-3 days to discuss with manager, means there is somthing wrong. There is lot of difference batween their verbal promises and on contract.
On same call I told to Ms. Asma due to non professionalism of your service and non clearity to customer regarding taxes and false verbal promises requisting you to cancel my membership but she denied to cancel membership. If I didnt took any benifit of thier services then why they are not canceling my membership, she told this non-cancellable and non-refundable. Ms. Asma also told that your matter is resovled we can cut a call.
I am requesting to Consumer forum and Goa tourism please look into the matter, toplite making fake, false verbal promises and statement. And also they are not responding on time. My humble request that I wish to cancel my membership and refund my amount.