[Resolved] Toplite Holidays — Not providing service after taking money

jayinee

from Pune, Maharashtra

Mar 30, 2023

Address:

150,BLOCK D, HIRAN MAGRI, SECTOR 14 UDAIPUR 313001

We took toplite membership for 5 years. Below are the details:
MEMBERSHIP NO: TPW150322/058
APARTMENT TYPE: STUDIO (2adults+2 children below the age of 6years)
SEASON: ALL (high floating)
TYPE : Regular
TENURE : 5 YEARS

Booking period: 08 Days to 30 Days Prior to your holiday.
AMC. : 9000/- EXCLUDING TAXES

Membership Details:
Validity: 5 years
Date of Issue:[protected]
Date of Expiry:[protected]
AMC: payable before taking Holidays or end of the year.
PURCHASE PRICE. : INR 80, 000/-
INITIAL DEPOSIT. : INR 80, 000/-
BALANCE PAYMENT : Nil
BALANCE PAYMENT MODE - NA

They are not providing the hotel reservations whenever we email request them for hotel booking. Their customer care number:[protected] no one picks up the call. I have tried calling them 50 times.
+[protected] their owner number - Meer Ali. His number is always swiched off. Kindly provide us with the solution. Either ask them to return our money or provide us with the bookings.

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Apr 5, 2023

Complaint marked as Resolved

After calling on a particular phone number, who happens to be their owner, the customer call girl picked up the call. They but then did not provide the good options for the hotels. then we told them again that these are not as per the standards of toplite/or us. pleaded them to provide other options.. which they provided the hotel is not so great. But now what to do as we have paid the membership we have to bare the pain for 5 years...please don't take their membership.

Toplite Holidays customer support has been notified about the posted complaint.