[Resolved] Toshiba India — warranty claim for toshiba led tv

Lokesh P R

Address:	Pune, Maharashtra, 411061
Website:	radhikasales.in

Hello sir,
This is regarding the toshiba led tv purchased on may 2015 from radhika home appliances pimple saudagar, pune.
The tv have display problem now and, i have raised service request to radhika service center. They have initiated the service to toshiba authorized service. The service person from the toshiba authorized technician came and checked the warranty card. Actual warranty written on the card is 1 year comprehensive + 2 years extended warranty. As per the service technician the warranty is for 1 year and for next two years dealer have to provide another warranty card but while purchasing it was not given and at the time of installation demo the toshiba service person did not inform about the warranty card.

Now the issue is the dealer radhika sales are not ready to service it. It has been pending from their side for the past 5 days. Thursday i have requested still it is not processed.
I request you to talk to the dealer and resolve the issue asap.

If you require any other info. Please mail me.

Regards,
Lokesh. R

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Feb 16, 2018

Complaint marked as Resolved

The Radhika sales corporation interacted with the Toshiba authorized service center and made the service as requested by me. Many followup was make to the dealer for the service.

Jan 24, 2018

Updated by Lokesh P R http://radhikasales.in/home
the dealer Radhika sales are not accepting the complaint as they state that it is only 1 year warranty. But when I purchased they mentioned it is 3 years warranty.