Toyota — Harassemnet byharsha toyota, kurnool.

Address:	Kurnool, Andhra Pradesh, 518006
Website:	www.harshatoyota.com

Sir,
Ref;01;reply to your mail "inconvenience faced by youref. No: tcm[protected] regarding your vehicle model fortuner with reg. No:cg04kv5826. For b&p related repair.".
02;our complaint made to mubin of toyota customer care on 20/08/16 on [protected] have been in vain and yielded no results till date.

We have clearly mentioned details of harassemeent caused by you and your team at harsha toyota, kurnool of above mentioned address;-pl note the below mentioned-
01. After inspection by surveyor mr. Nizamuddin and due discussion with your body shop personnel.-you have, mailed your quotation on 09/08/16. On 21/08/16, you have expressed to me that above mentioned surveyor has not given consent towards repair. You are further harassing us as you are aware that above mentioned is an accident repair case and apart from surveyor deputed by concerned insuarnce co, none have any right to ineterfere as this will further delay consent and will further raise obstructions by insurance company regarding unconcerned interference by car owner/representatives. It is shocking that toyota has taught its dealers this sort o[censored]nethical practices. It is your duty to co-ordinate with surveyor and subsequently issue supplemetary quotation and obtain consent rom surveyor. Nagaraj, personnel of body shop of above mentioned harasha toyota, kurnool confirmed to ethat hw will issue suplemetary estimate and asked me to pay advance of rs fifty thousand ony on 19/08/16 at 5 pm. When i enquired as to why hnagaraj did not intimate this details earlier to us, he kept quiet an had no word to utter.
01;is it not your duty to inform us regarding advance amount payable immediately after issual of quotation and cross checking with surveyor. As your personnel submitted claim form and quotation to insurance co after which surveyor was deputed, is it not your responsibility to issue supplementary quotation after obtaining consent for primary/first quotation issued by you. On 19/08/16 nagaraj discloses to me that you have not even touched the above mentioned fortuner and ha=ence hav enot issued any supplementary estimate. What have you done from 09/08/16 till 19/08/16, when you asked me to remit advance amount of rs 50, 000/-. Is it not harassing car owners by keeping quiet and delaying tactics.
Instead of accepting your wrong doing why are you further delaying.
02;on 21/08/16, i again from 19 to 21/08/16, repeatedly requested you to shift above mentioned fortuner car to harsha toyota in kothagudem, hyd. As i am confident that they will complete above mentioned repairers at the earliest. You have messaged me that you are not responsible to transport the car for which i asked you to contact towing service of toyota and as it is a grave lapse committed by you and team at "harsha toyota, (Ku01a), kurnool". For which you agreed to co-ordinate with your management of harsha toyota and revert to me at the earliest which has not happened til date. I also told you that you are spoiling my relationship and affinity /liing for toyota cars raand that i would never have met none at harsha toyota had it not been associated with toyota cars.
I finally request you to immediately correct grave lapses committed by you by shifting above mentioed fortner to harsh toyota, kothagudem, hyd, and the same will be attended and repairered in hyd. We have taken this decision as we have suffered very badly in hands of harsha toyota, kurnool and have had a miserable experience with below etioned persons-
01. Mr. Nagaraj.,
02;yourself-mr. Rajesh reddy, and
03. Mr. Krishna reddy and
We have failed to express though with all patience. You are intentionally misleading us by asking me to contact mr. Krishna reddy and stating that he heads kurnool branch and you mailed me that yu are head of "head customer relations, harsha toyota, (Ku01a), harsha auto enterprises pvt ltd..", kurnool.
We have no further note to add and re-re-repeatedly-re-request you to stop delaying above works with ulterior motive which is tarnishing toyota and harassing its customers by third party (Dealer-harsha toyota, kurnool) ineterfernce.
Pl do the needful. Failing which we will immediuately legal action.
Regards,

Dr. Srinivas reddy. S,
Director, sgr grp
For and brother of dr. S. Chaithanya reddy