| Address: | Chennai, Tamil Nadu |
After 3 months o[censored]sing this I am writing this review. I am based at Chennai. It all started well until a few days before that there is a disconnection of ISP often. After checking the connection with other modems and also verfication by the ISP, it was found to be a faulty modem. Here comes the real part of the story proving what I meant in my headline.
I spoke to their technical support detailing the issue and solutions attempted. They have failed to give me address of the service center in Chennai. But asked me to update the firmware. Even after updating the firmware, I had the same issue. Then after representing they have sent me a mail with an address of service center and asked me to take the faulty modem along with adapter for checking.
It was a Saturday and when I went to the address, I found it to be a residence of north indian family in chennai and may be one of the inmate should be the engineer. Unfortunately, they did not take my modem and stated that they do service only between 12 pm and 4 pm from Monday to Friday.
When I reported TP-Link regarding this unprofessional service center and irresponsible comments by the inmates, they have asked me to courier the faulty modem along with adapter to their factory for service. So, now I have to make arrangements for courier which might cost me around Rs.100/- Why should I pay for courier as the product I purchased is hardly 3 months old and is within the warranty period.
So, I request you not to buy this modem at all. Instead you can rely on other branded modems who provide professional service.
In short TP-Link is a chinese product available in Indian Market...3rd Grade Product and Service Was this information helpful? | 
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