[Resolved]  Trai — [protected] Reliance Number terminated beacuase of RCOM Internal Problem

Address:

Chennai, Tamil Nadu

To, M/s. Reliance Communications Ltd Reliance Centre, A-Wing, 3rd floor, Maharaja Ranjeet Singh Marg, New Delhi –110002 Kind Attn - Shri Amit Mathur - Sr. Vice President Reliance Telecom Ltd Subject : My Reliance Prepaid CDMA Number – [protected] is got terminated by without any reason / Mistake by customer Respected Sir, SATYAMEVJAYATE My Reliance Prepaid CDMA Number – [protected] is got terminated by without any reason / Mistake by customer (Kishor Kumar B) Last 6 Month I am using My Postpaid Reliance CDMA Number – [protected].And All my business customers knows my number only... I request to do Reliance CDMA Postpaid To Reliance CDMA Prepaid with same NAME & ADRESS & passport size photo Dated 13/12/2014 in Reliance Office Vepery Branch Chennai & also Submitted My Name /Adress Proof/ ID Proof/ Passport Size photo for the Reliance Prepaid CDMA request in Reliance Office Vepery Branch (Purasawalkkam) Chennai.CAF NO.[protected].And also I cleared my postpaid dues For Rs. 300/-(Rs.168/- old due + Rs. 132/- Excess Amount) Payment Reciept Number – PMT[protected] dated 13/12/2014. And Reliance Office vepery branch they forwarded all my documents to Reliance Communication Dated 16/12/2014.(As per Reliance Office Vepery Branch-Pursawalkkam) My Reliance Postpaid CDMA Connection [protected] Activated to Reliance Prepaid CDMA Dated 15/12/2014.I did Reliance CDMA recharge pack for Rs. 46/- for Rate Cutter & Rs. 50/- For Talktime dated 15/12/2014.And enjoyed prepaid connection for 2 days. Suddenly My Reliance Prepaid CDMA Number [protected] is stop working Incoming & Outgoing Dated 17/12/2014 to 23/12/2014. I continually follow up for this issue with Reliance 198, *333, Live Chat, emails to customercare, emails to TRAI, emails to RCOM Appellate Authority TN.They had not issued any complaint number for my complaint - Reliance Prepaid CDMA Number [protected] is stop working Incoming & Outgoing Dated 17/12/2014 to 24/12/2014. And finally 198 customercare asked me to submit my proof documents again to Reliance Main Office Nungambakkam Chennai Because they had not received my documents from Reliance Office Vepery Branch.(Where I already submitted My all documents dated 13/12/2014 to Reliance Office Vepery Branch (Purasawalkkam) Chennai). I submitted again my All document to Reliance Main Office Nungambakkam Chennai Dated 22/12/2014 CAF No.[protected]. I received email from RCOM Appellate Authority saying that My number Got Activated. As per RCOM Appellate Authority TN emails commitment recieved in my mail dated 23/12/2014 Given Below... 1) Reliance=[protected]' Re: [protected] was suspended last 7 days without giving any reason by sms/call 2) {DWML14202593} [REPLY1] Re:Re: <.FW.>'Reliance=[protected]' Re: [protected] was suspended last 7 days without giving any reason by sms/call My Number Reliance Prepaid CDMA - [protected] Got Activated again . As per above email reference, They have made a note of thier concern and take this as a feedback to improve RCOM services to meet my expectations. Assuring me of RCOM best services always. Again I enjoyed my prepaid Reliance CDMA connection for 5 days (23/12/2014 to 27/12/2014). Again Suddenly My Reliance Prepaid CDMA Number [protected] is stop working Incoming & Outgoing Dated 28/12/2014 time 12.01 Am onwards. I Again continually follow up for this issue with Reliance 198, *333, Live Chat, emails to customercare, emails to TRAI, emails to RCOM Appellate Authority TN. They had issued complaint number for my complaint - Reliance Prepaid CDMA Number [protected] is stop working Incoming & Outgoing Dated 28/12/2014 onwards. As per complaint Numbers given by Reliance Communication RCOM below...Said Technical Issue will solve 24 hours... Complaint Number 198 Customercare[protected] Date : 28/12/2014 mornning Complaint Number 198 Customercare - [protected] Date : 29/12/2014 mornning RCOM Appellate Authority TN Complaint Number[protected] Date : 29/12/2014.time 07:23 PM And I received my reply email from Reliance Customer care dated 29/12/2014 at afternoon saying that my number [protected] got Terminated.No Reason they had given. Please let me know where is my mistake, where is customer mistake………. When I submitted my all documents as per your Reliance customercare request 2 times - CAF NO.[protected] dated 13/12/2014 & CAF No.[protected]. Dated 22/12/2014. How much I disturbed for my connection.My business got affected badly.due to this issue.Metally Disturbed continysly follow up with Reliance Communications regularly to get my Number [protected] last 20 Days... Pls Help….Pls Help…..Pls Help My Alternate Number - [protected] Thanks & Regards Kishor Chennai