Trai — dishtv unable to view channels

Address:

B K BIRLA CENTRE FOR EDUCATION PUNE NEAR SAI MANDIR TALUKA MAVAL MAHARASHTRA 410506, Pune, Maharashtra, 410506

Dear sir,
I recharged my dishtv on[protected] but i am unable to view any channels. Each time we switched on set-top box, it shows error "201- viewing card error". We called at toll free number but till today, we are unable to watch our channels.
In between we registered our complaint on[protected]. The complaint id is:
[protected]
It is very difficult to contact customer care executive, they are unable to fix the issue.
Every time we call, it is picked up by some other executive and again we have to explain
The problem from scratch.
Kindly arrange to fix the issue as soon as possible, otherwise we are going
To lodge complaint at consumer redressal forum.

Thanks & regards,
Manish gupta
Dish tv :
Vc no. : [protected]
Registered mobile no: [protected]
Emergency contact: [protected]