Trai — Not allowing to send sms to 1900 by vodafone

Trai — Not allowing to send sms to 1900 by vodafone

P Poovalinga Ganesh from Mumbai, Maharashtra Jul 12, 2021 Jul 12, 2021 This thread was updated on Jul 12, 2021

Service provider: Vodafone Mobile Number: [protected] I am planning to switch from Vodafone to another network and I tried to send SMS to 1900 for Mobile number portability but the message is not being sent and keep getting error as "Failed" I have done a recharge of Rs49 to send sms still not working. Then I called customer care and they are asking us to recharge further Rs.129 in order to send just one SMS to 1900. According to me Vodafone is trying to steal / Scam money from common people and Rs129 is very big amount to send one SMS. and TRAI should take strict action on service provider who are all blocking sms since this is the rights to each people from India and sending message to 1900 should be free. Was this information helpful? No (0) Yes (3)
TRAI customer support has been notified about the posted complaint. Jul 12, 2021 Updated by Poovalinga Ganesh Vodafone team called me again and asking me to recharge for Rs.128 to activate the SMS facility and to send one SMS to 1900. Rs.128 is very big amount and it is my hard earned money, so I cant waste for one SMS that too govt provisioned number 1900. Since I am planned to move out of service, why Vodafone asking me to recharge for Rs128 that too Prepaid subscribers for one sms. As far my concern it could be considered as legal scam ie. legally Vodafone is taking the money from common people pocket even if you don't want continue the service with us. Ideally SMS to PORT <Mobile number> facility should be free because govt is providing the facility and freedom to choose the service provider as per consumer wish.
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