Trai — poor customer service and negligence to address the issue by airtel

Address:

711101

Probably one of the most unprofessional service personnel airtel has for their dth section. I have 2 connection (Primary and secondary) of airtel dth. Primary was nont working more than weeks. After complaining on friday two days passed and no fix for my primary connection. Whereas after airtel's technician visit i lost pictures in my secondary connection (Hd box). Follow up after follow up... Failed commitments by the other service persons to show up. Seems even their area manager or escalation department has no control over fields technician. They are failing airtel every now and then. I have been a old customer of airtel dth service around 8-9 years long now almost forced to decide leaving the umbrella of airtel dth. But before that i like to register my complain with trai for such poor service.
My ticket number to airtel are : 75454907, 75543902