Transactree — Fraudulent transaction in Mobikwik app by imposter

ptm009

from MUMBAI, Maharashtra

Feb 17, 2024

Website:

www.mobikwik.com

Complaint about M/s One Mobikwik Systems Private Limited which has a financial arrangement with Transactree.

1. Date of Fraudulent transaction by fraudster - 21.10.2023. Time approx. - 00.30 am.

2. Interactive voice messages (IVR) more than 5 were received on 20.10.2023 on my mobile no. [protected] that someone is trying to change the registered mobile number in the Mobikwik app and if you are not attempting, kindly press the button mentioned. IVR call kept coming and I pressed I am not attempting to change in mobile no. Then I slept around 11 PM. Strangely when in deep sleep fraudulent person/imposter was able to breach the security system of Mobikwik and did the unauthorized transaction around 00.30 AM on 21.10.2023.

3. Action taken - Around 8.00 am, an email dated 21.10.2023 was sent to Mobikwik at [protected]@mobikwik.com and a ticket ID[protected] was generated. Customer care was also alerted over the phone of a fraudulent transaction around 10.00 am, the same day.

4. Online police complaint filed on 22.10.2023 vide complaint ID 65927/2023 time - 11.07 am and the same was e-mailed to Mobikwik to enable them to nab the fraudster.

5. Mobikwik informed the transaction reference and IP address 42.105.100.187. Based on the police complaint file, they were requested to take up the matter with the Cyber cell along with a known transaction reference and IP address (42.105.100.187) but no action was taken by Mobikwik.

6. The matter was referred to the RBI Ombudsman and acknowledgement from CRPC was received vide ref No. RBI/CMS/N[protected]/ 2023-24 dated 02.12.2023 which mentioned that RBI has taken up the matter with MOBIKWIK but to date, no resolution/redressal of grievance is confirmed by RBI.

7. Online search shows numerous such type of frauds happened at Mobikwik app which clearly is a reflection that their security & network management system is compromised and allows the imposter/fraudster to do unauthorized transaction in their app.

8. The matter is now being taken with CIBIL to ensure that such transactions without involving the aggrieved party should not find any place in CIBIL RATING SCORE.

9. I as an innocent person is daily receiving whatsapp messages and periodic calls to pay and amount is also getting increased which is around Rs. 34000/= without any fault on my part. Since the last 5 months there is continuous suffering, stress and waste of time that too being an honest and a genuine person. It is high time the Mobikwik app should be banned.

10. KINDLY TAKE URGENT ACTION TO TEACH LESSONS TO TRANSACTREE AND MOBIKWIK, THE DEFAULTERS, AND DIRECT THEM TO REVERSE THE DEBIT IN MY NAME.,

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Feb 17, 2024

Updated by ptm009 Transactree — Fraudulent transaction in Mobikwik app by imposter

Website: www.mobikwik.com

Complaint about M/s One Mobikwik Systems Private Limited which has a financial arrangement with Transactree.

1. Date of Fraudulent transaction by fraudster - 21.10.2023. Time approx. - 00.30 am.

2. Interactive voice messages (IVR) more than 5 were received on 20.10.2023 on my mobile no. [protected] that someone is trying to change the registered mobile number in the Mobikwik app and if you are not attempting, kindly press the button mentioned. IVR call kept coming and I pressed I am not attempting to change in mobile no. Then I slept around 11 PM. Strangely when in deep sleep fraudulent person/imposter was able to breach the security system of Mobikwik and did the unauthorized transaction around 00.30 AM on 21.10.2023.

3. Action taken - Around 8.00 am, an email dated 21.10.2023 was sent to Mobikwik at [protected]@mobikwik.com and a ticket ID[protected] was generated. Customer care was also alerted over the phone of a fraudulent transaction around 10.00 am, the same day.

4. Online police complaint filed on 22.10.2023 vide complaint ID 65927/2023 time - 11.07 am and the same was e-mailed to Mobikwik to enable them to nab the fraudster.

5. Mobikwik informed the transaction reference and IP address 42.105.100.187. Based on the police complaint file, they were requested to take up the matter with the Cyber cell along with a known transaction reference and IP address (42.105.100.187) but no action was taken by Mobikwik.

6. The matter was referred to the RBI Ombudsman and acknowledgement from CRPC was received vide ref No. RBI/CMS/N[protected]/ 2023-24 dated 02.12.2023 which mentioned that RBI has taken up the matter with MOBIKWIK but to date, no resolution/redressal of grievance is confirmed by RBI.

7. Online search shows numerous such type of frauds happened at Mobikwik app which clearly is a reflection that their security & network management system is compromised and allows the imposter/fraudster to do unauthorized transaction in their app.

8. The matter is now being taken with CIBIL to ensure that such transactions without involving the aggrieved party should not find any place in CIBIL RATING SCORE.

9. I as an innocent person is daily receiving whatsapp messages and periodic calls to pay and amount is also getting increased which is around Rs. 34000/= without any fault on my part. Since the last 5 months there is continuous suffering, stress and waste of time that too being an honest and a genuine person. It is high time the Mobikwik app should be banned.

10. KINDLY TAKE URGENT ACTION TO TEACH LESSONS TO TRANSACTREE AND MOBIKWIK, THE DEFAULTERS, AND DIRECT THEM TO REVERSE THE DEBIT IN MY NAME.,