Transactree Technologies Pvt Ltd — Loan Account still reflecting in the Cibil report

Hi,

I had taken a loan on Freo App casually many years before and I haven't used that so I decided to close the Freo Pay app account permanently and did the same.

but still the loan amount which is Rs.800/- is reflecting in the Cibil report. Many times I raised a request through Transunion to close the account in cibil report. Instead closing they get back to them where the information is correct. But how come this is possible. Moreover they are not responding to me via email.

Please go a head into this issue and take the necessary steps to wind up the issue.

I would be really grateful to you.

Regards,
M Hinukumar