[Resolved]  Traveleasy.com — non refund of claim of failed transaction

Dear Sir/Madam

This is further to various mails and numurous telephone calls I have made, there are no-reply in writing from your side , but orally you have confirmed so many dates for refunds and that did not happen. Now it is clear that your intentions are to cheat and not any other constraints, now with in 24.04.2013 if you do not repay the money, I will take this up in consumer forum.

I hold your company responsible for the payments due for me,Interest and the haresment I have suffered.


Regards
Kasiviswanathan
Deputy General Manager Shipping and Logistics - Coal Business |
Adani Enterprises Ltd
Mob +[protected] |Off +[protected] |kasi.[protected]@adani.in |www.adani.com
Adani House, Plot No 83, Institutional Area, Sector 32, Gurgaon 122 001, NCR, India


[protected][protected][protected][protected]
From: Kasi Subramanian
Sent: Monday, April 15, 2013 4:19 PM
To: [protected]@traveleasy.com
Subject: non-Refund of failed transaction


Dear Sir/Madam,



I have used your website for booking air ticket for Ahmadbad to Bangalore on 19/03/2013, the transaction got failed and the ticket was not booked but the amount got debited twice to my credit card.



I have written email to your office on 22.03.2013, since than I am following up with your office through Phone and through email also, though they confirmed the credit to Travel easy account but till today there is no refund. Every time I call there are one or other reasons like



1. After Holi we will process, concern person is on leave.

2. Bank has rejected the refund

3. Airline rejected refund

4. We have to check with our boss

5. Person is not available.

6. Call after one hour, call after 15min.





Sir, this is too much, any airline any other company with out any call they themselves send a mail regretting the wrong debit and on the third day they refund the money



I am totally dejected with your callous approach with your customer and their money. I am paying intereast to my credit card service provider for the amount I have paid to your company.



I once again ask for the refund at the earliest.



rgs

kasi



The details of the statement where the amount got debited is as given below.



Credit Card Numner [protected] - Name: KASIVISWANATHAN SP



Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
19/03/2013 74678723079071837959824 GRRGT TRAVELS PVT LTD Rs. 8,182.97(DR)
19/03/2013 74678723079071840805980 SPICEJET LIMITED Rs. 5,562.00(DR)
19/03/2013 74678723079071837959832 GRRGT TRAVELS PVT LTD Rs. 8,182.97(DR)
16/03/2013 74332743077307554408043 KOHINOOR LUXURY LIVING Rs. 9,194.00(DR)
13/03/2013 74678723073071795369723 ICVBP AIRTEL KARNATAKA Rs. 437.08(DR)
11/03/2013 74678723071071783126558 ICVBP LIC Rs. 2,745.00(DR)
09/03/2013 74332743069306804610812 THE MOBILE STORE Rs. 10,089.00(DR)
23/02/2013 74678723056071673481054 BIKANERVALA Rs. 1,554.00(DR)