Travel Yaari — no refund of bus break down

Address:	Kota, Rajasthan, 324006
Website:	www.travelyaari.com

Booked 5 tickets ( 2-3 jan 2020 ) from TRAVELYAARI through SAMREEN TRAVELS, KOTA ( RAJASTHAN ) AC, departure and ticket details attached here with as i took TYSURE paid service from TRAVEL YAARI for any unforeseen circumstances regarding bus, but I & my family gone through tough time on that day as bus got breakdown at night around (05.01.2020 ) 2.10 am near khilchipur and we got struck till 7.30 am morning ( 05.01.2020 ), they havent arranged any second AC bus or parallel conveyance spontaneously to reach my destination ( BHOPAL )
and now when i am asking them to refund my balance they are keep linger on the matter since 5th january 2020

Kindly help me out i took insurance or TYSURE facility to get safe not to get mental harassment

Attaching you all details

tickets
photos of bus breakdown
Mails interaction

Reply asap awaited your response

Thanks
ATUL VIJAY
[protected]
[protected]
KOTA