[Resolved]  Tvs Motor Company — Regarding bad customer experience

Address:

560022

It is very very disappointing in customer experience with TVS motors in Bangalore near navarang circle BRIDGESTONE MOTORS prakash nagar Office contact number[protected], I can’t expect this type of very bad experience with your dealers, I giving my apache bike to get service in that show room on the date 19/11/2015 at the time 12pm when I get estimated time to service the bike is 20/11/2015 12pm & no one is calling from showroom to give estimate amount of service I called on 20/11/2015 on 3pm to that showroom the service engineer is telling we need more time to give the bike the bike . ok when I visited the showroom at the time of 5;30pm my bike is not get serviced & no one is not taking care of my bike no one is touch the bike of service provider to service the bike, when I calling and asking for update he is not responding correctly we don’t have some parts we are waiting for that & I am asking for my bike for tomorrow at the time of 21/11/2015 12pm for full service . he is asking till evening, he is telling I am not able to give bike with service for you on 21/11/2015 12pm if you are not agree you take your bike out now itself. * I want to know why this type bad service to giving to customer there is no time management in your service provider?. * Why should we need to purchase TVS bikes with yours in this type of service to us or customers? * For one bike service you want 3 days?. * There is other companies Honda & Hero or Bajaj is giving good service why u not giving?. * There is no time bar in service of bikes? * Why we need to wait for three days for an full service or i[censored] want 3 days to give an bike service are I think u need 6 months to prepare one bike. * Are you provide training to your dealers about how to improve the good customer experience with customers. * When your sales persons is selling the bike in good manner why you are not maintaining that in full journey of bike life. * Customers wants only good & speed of service, accuracy, service, maintenance & bike & more life right that’s only you are not giving to customers. * I strongly recommended to my friends & relatives that Please don’t purchase TVS bikes in future. * you are not giving value for customers time. I think this is enough for you to under my opinions to implement good things in your business. Regards Jagadeesh [protected]