[Resolved]  TVS Motor — Wrong Ex-showroom quotations by dealers, Misleading Customer care

Address:

Pune, Maharashtra

Hi, Could not experience anything worst. Integrity and Services are way too far from standards. Would not be wrong if i say pathetic. I have been looking to buy the TVS Jupiter bike since 2-3 weeks now but looking at the way things are being dealt with, it does not seem to be any worth. To start with, i had visited multiple TVS showrooms in and found each one is quoting different Ex-showroom price and that too way higher that the prices being reflected on official TVS Jupiter website for the same region. Look at the fugures of Exshowroom price - TVS JUpiter as per official website in pune region - Rs. 46870 Centuary TVS, Bhandarkar Road, Pune - Rs. 49443 Kalamkar TVS, Baner, Pune - Rs. - 48610 When tried to understand the reasons for this deviation, there response was highly confusing and whole gamut of reasons were given, most of them being irrelevant - 1. It was told that the figures on website are not updated, 2. Then it was told that 2% LBT on top of Ex-showroom on website has been levied(which i believe should be a component included in Ex-showroom as this is not being charged by Honda in the same region) 3. Then they say basic accessories like mirror and all included worth 1500. When i called other vendor they say basic accessories are worth 800 and not included in Ex-showroom. The whole thing is so confusing. When i called customer care, they confirmed that the official website data is correct and exshowroom price is 46870 only and they are not aware of any LBT. Well they have logged the complaint but i did not have the slightest inkling that instead of resolving the problems, this would just aggravated the agony. I have been told that an executive from field office would contact me within 24 hours. Forget about 24 hours, it more than a week, no call and no response, I have called the customer care atleast 10 times to understand what is the action being taken on compliant. But every time without any variation, the response is all same - Very sorry for this, somebody will contact you (sometimes it was told 24 hrs, sometimes 2 hours, 1 hour) as if its a tape recorder playing the same message again and again. I humbly asked if there is any other way, any mail id to escalate the issue but there also the response is invariably the same - Please check the website, we are not aware of this. Atlast i requested to connect to someone senior in Customer care. To my surprise, response from him also turned out to be same. Very sorry, somebody would get in touch. Even the Contact us option on official website of TVS is not working. My only reason to go for this bike was my wife's strong belief to support our home brands if they are at par with foreign players, otherwise would have picked up Honda. But now this is really effecting my believes and makes me rethink. Is bringing a good product enough? What about other aspects specially honesty and integrity, customer care, prompt action? If those standards are getting compromised, is it really worth? It would be really great if some corrective action can be taken. Regards, Kapil