[Resolved]  LG - 47 LED - LM6690 — Diwali Offer yet to receive for

Address:

Chennai, Tamil Nadu

Dear Sir,

Am yet to receive the diwali offer gifts of Blu Ray DVD Player and Three 3D movie titles against my purchase of 47-LED-LM6690 on 10th Nov 2012 from your authorised retailer S.C.Shah & Co. Pvt. Ltd, Mylaopore. TV was delivered to me on 14th Nov 2012.

When I had contacted your retailer on 28th Nov 2012, I was informed that am not entitled to Blu ray player since it got adjusted in the price and further arguing with retailer, they even told there is no blue ray player against this model. On 29th Nov 2012, I had visited your retailer again and asked them to give me in writing in their letter head stating that they had made price adjustment against the offer floated by LG, but they refused to.

This is to inform you that at the time of purchase, I did not involve in price negotiation with your retailer against the offer floated by LG.

Do your authorised retailers have right to adjust price in the offer floated by LG ? If they are adjusting, are they producing LG, a copy of form where we customers acknowledging the price deduction against the offer floated by LG ? How can dealer say No blue ray player against this model, when LG had put up an open advertisement in news papers?

I feel cheated with this LG offer by your authorised retailer.Humble request to LG to ensure that the customer gets what was promised of the offers floated.

As per your offer, I had received only 4 nos 3D glasses along with TV. We are yet to recieve "Three 3d MovieTitles" and the "3D Blu Ray player".

I had written mails and calls to LG customer care about this to help me out. Till date am not getting any positive update on the same.

Complaint No given to me is : VCA[protected]
My TV serial No.210PLVC124959.
My Registered email with you: [protected]@gmail.com
My Registered mobile/Phone no with you: [protected]

Hoping for a solution from you THE LG who makes Life good and not miserable.