[Resolved]  Philips 32" LED TV — Jarring speaker, wireless service center

Address:

North 24 Parganas, West Bengal

This is regarding to my utter dissatisfaction over an 32" LED TV (32PFL6357/V7) purchase that I made on 3rd Nov'2012 from Chopra Enterprise (Philips Arena, Kolkata). The set had been installed on 5th Nov'2012 and on that very day I pointed the sound problem (the speakers were jarring even on a 7-8 volume level) to the installing person on which he readily agreed and asked me to watch for 2-3 days and file a complaint. I filed the complaint with the dealer on 7th Nov'2012, and when no one turned up, I dialed customer care and filed my complaint on 10th Nov'2012 (Call no: PKOL[protected]). After that twice 'so called engineers' visited and informed that the a plastic sheet was missing in the speaker attachment. They tried first with inserting some paper chips and when it did not work, he left by saying that a senior will visit next. The 'senior' came, and this time he tried inserting black tapes, and after the trick failed he promised to come back soon and replace the speaker. After that i called Philips customer care for 8-9 times and asked to wait as there were shortage of speakers. Lastly it arrived on 8th Dec'2012 and they replaced both the speakers. But sadly there was no improvement. They admitted and tried to contact to their seniors over phone with the speaker on. I heard the 'senior' suggesting them to change the audio settings and come back as nothing could be done. Suddenly these two visitors tried hurriedly to change some bass settings and asked me to sign the papers that stated that I was satisfied with the repairing job. I asked them to wait for 5 minutes to check if it was really so, but they were not ready to wait even for a second. It was more than obvious that the tv set still were producing same noisy and jarring sound even at the 8-9 volume level, but they all of a sudden were not ready to admit it. They said sarcastically that if i want to get more clear sound then i should buy a home theater. I told them that i have a Panasonic 32" LED on the upper floor, and the answered then i should have bought a Panasonic tv this time also and not a Philips tv. They also asked me to solve my case with Philips customer care because it is not their headache any more.
Today (10.12.2012) I called the customer care and they asked me to wait as usual as they were transferring the line to senior (it was same everytime) and i waited for 20 minutes, but the line was too busy to come to my help. I called again and this time I got my present complaint (call no: PKOL[protected])
The 'PROMPT service center, Kolkata' is pathetic. I do not think that they have any knowledge or attitude that can serve me. Philips are outsourcing its job to give us service in time, and if those ruin like this and make more trouble for the customer, is it not their responsibility to look into the matter? Or they will just finish their duty just by forwarding the complaint to the local service center?

As far as my demands are concerned, I now want a full tv set replacement (as changing the speakers did no good) or a full money back.

regards,
Suddhasanta Nag
252B, Kalicharan Ghosh Road
Sinthee, Kolkata
Pin: 700050
email id: [protected]@gmail.com