Comments
not poor...service is very poor...
Reply
Pathetic service provided by Sony
I was facing some dead pixels issues with the phone. I went to the
kutchery road service center (Meerut )on 25 sep 14 to get it checked and
i was told that there are some dead pixels in the handset and it needs
to be replaced. Now it has been 26 days already and i have not got my
phone back. Few days ago i was shown a refurbished phone which was to be
given to me but as the same was not in working condition same had to be
replaced again. I do not understand why am I being offered a
refurbished phone. Either you guys should repair my own phone or if you
cant repair my phone then give me a new one. Why would i use a
disfunctional phone which was used by someone else. I did not spend
36000 INR just for using a second hand phone. After 26 days i am still
waiting for my z1 in these 26 days more than 20 times i contacted to
customer support team through emails or phone calls.
I am getting tired of making follow ups if you guys cannot repair my
handset then please provide me a new one, if you can not give me a new
handset than give me my money back. I might as well buy an apple iphone
atleast they are committed to their customers and provide them the best
service possible. They are not like sony who would go on handing over
refurbished phones to their customers. . If you cannot provide services
to your loyal customers like me I am sorry to say but I would have to
end my loyalties towards sony.
Ravish
[protected]
I was facing some dead pixels issues with the phone. I went to the
kutchery road service center (Meerut )on 25 sep 14 to get it checked and
i was told that there are some dead pixels in the handset and it needs
to be replaced. Now it has been 26 days already and i have not got my
phone back. Few days ago i was shown a refurbished phone which was to be
given to me but as the same was not in working condition same had to be
replaced again. I do not understand why am I being offered a
refurbished phone. Either you guys should repair my own phone or if you
cant repair my phone then give me a new one. Why would i use a
disfunctional phone which was used by someone else. I did not spend
36000 INR just for using a second hand phone. After 26 days i am still
waiting for my z1 in these 26 days more than 20 times i contacted to
customer support team through emails or phone calls.
I am getting tired of making follow ups if you guys cannot repair my
handset then please provide me a new one, if you can not give me a new
handset than give me my money back. I might as well buy an apple iphone
atleast they are committed to their customers and provide them the best
service possible. They are not like sony who would go on handing over
refurbished phones to their customers. . If you cannot provide services
to your loyal customers like me I am sorry to say but I would have to
end my loyalties towards sony.
Ravish
[protected]
They just Don't reply on problems n keep on saying tomorrow n all n don't come after calling them. They are not even afraid of complaints
They just Don't reply on problems n keep on saying tomorrow n all n don't come after calling them. They are not even afraid of complaints
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