Tyreonwheels.com — Request for refund

Address:	New Delhi, Delhi, 110058
Website:	tyreonwheels.com

I had placed an order for michelin pilot sporty tubeless tyres (90 90 17) on 9- feb-2016 in tyreonwheels.com.

Going by the website, the typical order delivery time shown while ordering was 7-10 days. But the order was placed on 9- feb-2016 and till now it has not been serviced and they merchant did not process for refund as well.

No responses to emails to customer service and reaching the customer care line (+[protected] several times and no response there as well.
So raised it with the citi banks team in the month of april, but complaints older than 30 days will not be taken forward by bank was the response.

Please find attached the screen shot of the order status in the merchant website. Kindly help to get refund of the amount.

Order id: tow15482feb392438
Order date:[protected]
Payment amount: rs 1933

Thanks,
Enoch joshua daniel