Uber India — charging against cancellation fee despite their failure to comply my booking.

Tekeshwar Konjengbam

from Kolkata, West Bengal

Address:	Kamrup Metropolitan, Assam
Website:	Uber.com

I am ignited to lodge a complain against uber india servicing at guwahati city due to their incompliance to my trip from guest house, assam engineering college, jallukbari to lgbi airport, guwahati at around 7:38 am on 30th july 2018. While after confirmation my booking for this trip they sent me a taxi bearing registration no. As01h6825. I contacted the driver two times to come to the pick up point and waited upto 8:05 am. Seemingly with an ill intention to sabotage my time bound flight, the driver responded that he could not be able to come to come to my point. Unconditionally, i am compelled to book another service provider. Just after that a taxi bearing no. As25cc6162 came near to me without noticing me for the new driver at 8:08 am. I did not accept his offer and got into the newly booked tax. Then i got a message from uber that i have to pay rs.42 as cancellation fee in the next ride. That amount is a matter of triffle as compared to their i'll intention to sabotage my flight. Please resolve the issue of such irresponsible service despite the inconvenience of the customer.
Thanks
Tekeshwar konjengbam

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Uber India customer support has been notified about the posted complaint.

Jul 31, 2018

Updated by Tekeshwar Konjengbam To authenticate my telephonic talk with the driver can be traced out from the record of the service provider. This happens in other cases of customers especially in Guwahati city and spoiled my trust worthiness o[censored]ber of other cities of India.I always used to ride Uber and never met suchlike incidents at others.

Jul 31, 2018

Updated by Tekeshwar Konjengbam Their trickery act is a sort of tool to entrap the consumer at such inescapable situation. It should not be allowed to continue. While the Uber app is deceptively showing nearby vehicles to attract the customer to pick up within a short time. But on the contrary, it takes much longer than the intended time.

Aug 21, 2018

Updated by Tekeshwar Konjengbam Why they are charging cancellation fee despite their fault of lately arrival to the pick up point? Consumer complaints forum must resolve the dispute in fair manner.

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Comments

remasastry

from Hyderabad, Telangana

Please send revised password for continuation o[censored]ber rides. I have number of times submit my requests for reset of password. My e-mail is : [protected]@rediffmail.com

remasastry's reply, Jul 27, 2018

Please solve the original complaint at an early date

Rajeshwari 123

from Bengaluru, Karnataka

Hi. I was charged cancellation fee for a trip I had booked on 7 July 2018. Driver was not moving in my direction or picking my call. I had already waited for good 15 ton20 mins. I had reported this to Uber authority. They said amount pending has been refunded. But even today if I try to book a cab it shows balance amount has not been paid for that trip. I don’t know what to do?