[Resolved]  Bt - Itimes, Indiatimes / Follo Service — Illegal & Unauthorised charging/deduction of subscription on a service that is not subscribed to

Address:

Wayanad, Kerala

My BSNL Mobile Sim number is [protected]. I am getting unwanted SMS from BT-ITIMES which is provided by INDIA TIMES. They are deducting a sum of Rs.10 per week regularly for the last 2-3 months as subscription charge. The SMS is showing a link to unsubscribe, and when clicked on the link I got the message that “You are unsubscribed”. I did this futile exercise on a number of occasions and every time I received the same message. Despite that, they continue to flood my mobile daily with a lot of SMS and charge Rs.10/= per week. I am blocking the sender every time I get an SMS from BT-ITIMES. But they defeat me by sending the SMS from new sender numbers. I am fed up with deleting the message from BT-ITIMES. Apparently either their link for unsubscribing the service is simply a fake or they wantonly disregard the unsubscribing message to continue their illegal & unauthorized charging/collection of subscription fee. The most important fact is that I have not opted for subscription of the “FOLLO” service from BT-ITIMES hosted by the INDIA TIMES and I have not downloaded any files they send by SMS. On the first hand I am losing Rs.10/= every week for nothing and secondly, the SMS, many numbers daily, is highly disturbing causing inconvenience and taking away my precious time. I have also sent an SMS to 58888 asking them to unsubscribe me from "FOLLO" service for which I have not opted subscription. But they have neither replied nor discontinued troubling me with their SMS and charging subscription fees.

I have earlier too made a complaint about the same subject in this forum which did not yield any result.

Therefore, please look into the matter and do the needful to stop such unauthorized SMS & subscriptions/deductions by the “FOLLO” service provider BT-ITIMES, INDIATIMES and I also request to book the BT-ITIMES, INDIATIMES for harassing the consumer with disturbing SMS and illegal unauthorized charging of subscription fee for a service to which I, the consumer, have not subscribed. The BSNL must not allow illegal unauthorized deduction of subscription from its subscriber.



C.B.PRAKASAN