Union Bank Of India — Interest Certificate

Address:

Mumbai

Union Bank Of India
unionbankofindia.com Sub: Form 26AS

We have a Savings Bank Account with Union Bank of India, Thane West (Maharashtra) Branch.

From the Form 26AS downloaded from the IT website for the AY 2021-22, I found that UBI had paid/credited an amount of Rs. 39, 567 by way of interest. No Tax was remitted to Govt as no TDS was deducted.

But my records show that I had received Rs. 20, 661 by way of interest on SDR’s/TD’s etc. and a total of Rs. 2, 097 by way of SB Interest in the last financial year. This, ofcourse, did not include any interest accrued as the bank has not provided those details.

So I requested UBI to furnish the break up of Rs. 39, 567 to enable me to file my Income Tax Returns. I made this request to them on 23 November 2021 as the last date for IT Returns was 31.12.2021.

As I did not receive any reply till 29 Nov 2021 I was jumping from pillar to post and an Official in the Field General Manager’s office gave me few e-mail id’s and another official from Regional Manager’s office advised me to request for Interest Certificate.
On that day itself I sent an e-mail to my Home Branch Head requesting to issue an Interest earned certificate for the year ended 31 March 2021 in respect of all Term Deposits/Short Deposit Receipts/Recurring Deposits generated from the my Savings Bank a/c with them. I also requested for a certificate for the SB interest on the above account.
I did not receive any reply till 12 December when I sent emails to :
Field General Manager,
General Manager,
Regional Manager; and their
Principal Nodal Officer cum Chief Grievances Redressal Officer.
The Principal Nodal Officer cum Chief Grievances Redressal Officer thought his job was over with an email sent as under:
“from:Chief Grievance officer [protected]@unionbankofindia.com
to:BH Thane West
cc:Vilwadri Venkiteswaran Sarma
date:16 Dec 2021, 16:05
subject:Re: Sub: Form 26AS SB Account No. [protected]xxxx6 with Thane West Branch
mailed-by:unionbankofindia.comSigned by:unionbankofindia.comsecurity:
Standard encryption (TLS) Learn more :Important mainly because it was sent directly to you.
Dear Sir/Madam,
Please go through the trailing mail and resolve the issue.
Kindly appraise the customer under copy to us.
On b/o Chief Grievances Officer
Customer Care Unit
IP Number 119550”

We have accounts with some other private banks and we did not face any such problem from them. Problems including indifferent attitude and apathy!
From the AIS and TIS downloaded from the IT website we found to our surprise that those PRIVATE BANKS have given separate figures for Savings Bank Interest – upto Rs. 10, 000 is exempt from Income Tax – and for Term Deposits/Short Deposit Receipts/Recurring Deposits etc.
At the same time Union Bank Of India – a NATIONALISED BANK – did not give such details even after request.
The Principal Nodal Officer cum Chief Grievances Redressal Officer also expects reminders from the Bank’s ESTEEMED customers!
I have submitted my IT Returns on the basis of details with me, but I am sure there will be querry from the IT Dept. Even if I get those details now, I can submit a REVISED IT Return.
But I don’t think that will happen. I will have to pay additional IT unnecessarily ie. which otherwise I am not supposed to pay!

Thank you,
Yours truly,

Chitra Venkiteswaran
[protected]