Universal Insurance Brokers Services — Cheating/ fraud

Address:

Bangalore, Karnataka

I had procured iphone 6 from sangeetha mobiles wherein I also got theft and accidental damage for my phone covered. After few months o[censored]se my phone fell and the screen got cracked. As the phone is covered under accidental damages, I submitted a claim to the insurance company. The Authorised apple service centre gave a quote for the replacement of the iphone as they dont do any repairs and only replacement. Now, this insurance company is insisting that only the screen replacement should be done and not the complete phone. But apple's policy is to replace and at any cost they will not repair or replace the screen. If this was the case, the insurance company should have informed us that accidental damage is not covered for iphones as they dont repair. This type of marketing gimmick/fraud is high level of fooling people. We must do something to stop these kind of companies to take us for a ride.