Universal Travels — Forced to get down without reaching destination

Address:	609602
Website:	universaltravels.in/site/unisite/index.jsp

Regarding my last bus travel through mobikwik bus bookings, the passenger for whom i booked for was forced to get down from the bus without reaching the destination and was made to take another bus (Setc) to reach the destination without even paying the ticket for it. Instead of travelling to kumbakonam, the operator had instructed the bus driver & attender to change the path to thiruvarur. So the attender forced the passenger to get down along with 4 other passengers in mayiladurai, telling like he will send them through another bus from their own travels (Universal) but made them to board a bus from setc (State transport corporation) as the destined bus already took off to kumbakonam. He didnt even pay for the ticket. When contacted the operator, they were asking to contact mobikwik (Online mode). Kindly take some measures. My ticket no:[protected], pnr no: uni1880575