University Of Petroleum & Energy Studies [UPES] — Refund[protected]

Address:

Dehradun/delhi

With due Respect,

As per the conversation with Suman and Akansha, dated 20 April 2022 regarding the refund of MBA fees.

Both of them agreed with after knowing our issue, our details and said us to put mail for refund before examination as they will not be able to refund post that exam, because "As per the policy o[censored]pes" as candidate can claim refund only before the commencement of session.

Me and My friends (who took admission together) posted mail as told by them eligible for the same and In reply they asked for our bank details and we provided the same
but they later said us to mail individually.

But after five days on my mail, I got reply from Ms Garima that my refund can't be initiated because
As your session is already commenced (As in between 3 exams were already gone as exams started from 21 April itself). I got in touch with Garima and made her understand that this was already discussed. Garima replied back to me that she can't refund and asked me to check with Akansha once again who confirmed me about my refund.

Akansha on the other hand asked me to check with Suman as my programme comes under her and inform me that no refund been initiated by their end, since then both of them not answering my calls.

I have enrolled in IB but ma'am at the time of taking admission Ms Divya, the coordinator said to us that candidate can choose specialization post second sem.

Now I have skipped my exams and my refund not had been initiated whereas my friends has already been received refund.

I m really disappointed as I already skipped my exams and now you are changing your policy in every mail along with changing persons on mail. What can I candidate do if an institution with such fame starting making us fool by not answering my calls. I have all the mails and call recordings in which above said commitments by your all spokespersons were given.
I request you as per your policy (candidate is eligible for refund prior to exam) kindly refund my fee as my time has already been wasted alot in all these conversations .
I hope I won't get cheated by such a university and receive my refund as early as possible
Regards

Regards,
Tarun Kumar
[protected]