Urban Company — Abusive and threatening executive o[censored]C: Hemlatha Santosh Chavan

Hemlatha Santosh Chavan from Pune was sent for my booking request made at Urban Clap today.She denied me the services mid way and was absolutely rude and threatened me of calling the police as I asked her to inform UC that she is leaving my service midway after taking full payment and OTP from me.She started physical abuse and threatened to get her husband to my home to teach me a lesson, she also pushed me and ran away while her husband waited in my society premises. She called the helpline number and called the cops to my home putting false allegations on me that I have slapped her and pulled her gold chain off her neck. I was devastated and had to visit the police station and till now I am stuck here because of this irresponsible company urban Clap to partner with such unethical and dangerous people. There are tonnes of pathetic reviews of this lady that one can see on UC with similar experience and still UC has not taken any action and ignored basic background checks despite of being such a brand. What kind of service are you providing where basic customer safety is at threat and innocent people are being dragged into legal matters on purely fake and planned conspiracy to get some extra bucks and quick money from the customer. I thank my stars that I could retrieve footages and showed the police as evidence of the false allegations she dragged me in. I would take this up as a defamation case against me by Urban clap of sending me such unprofessional staff and ignoring all the reviews where customers have clearly stated her abusive behaviour and practice of leaving service unattended midway and creating such ruckus in your name. Unfortunately your customer care did no care and has done nothing about this expect for processing a refund and when asked for email id they are sending me a sorry message of not having one and just saying our team is working on it..Such helpless and hopeless response despite of knowing that I am being pulled legally, what is your team working on?????????? I have all evidences of her bad behaviour reviews, no gold chain was seen in footages and she has also blamed me of tearing her clothes but the footage clearly shows her clothes were intact when she left my house. She tore her jacket herself to portray false allegations on me but has fallen flat on her face as I have all evidences with me. My plight doesn't end here and I am now forced to take legal course.