| Address: | Mumbai City, Maharashtra, 400067 | | Website: | www.consumercomplaints.in/new_complaint |
I have raised call for washing machine repair on 26th aug with machine description.
Engineer (Rajesh chourasiya) visited at home and after inspection he said issue in pcb unit of washing machine.
He (Rajesh chourasiya) took pcb and said that he will try to repair existing pcb if not happen than will replace with new one.
On 31st aug he replaced pcb with new one and share acknowledgment receipt and given 5 months warranty on pcb and charged 5200/-.
Washing machine worked fine for one month again we faced same issue on 3rd oct and called same engineer (Rajesh chourasiya).
He visited my home on 4th oct and said that some other part got faulty + pcb also got faulty. As i have already paid 5200/- and pcb under warranty i said please replace other part also.
He called on 5th oct that other part charge will be 2200/- (Warranty for 5 months) as i don’t have any option i said ok please replace and start my washing machine.
He replaced both product pcb (Which was under warranty) and power board on 9th oct.
After replacement machine started working and when we have putted clothes for washing machine again got faulty than immediately called him, he was on the way and again came to check machine but after 10-15 minutes of checking he again damage some parts due to sparking during his checking. Then he said now he not able to rectify machine problem and said that call lg engineer for next step.
Than i escalated call on 10th oct with urbanclap and they deputed other engineer for repair after several call and followup. Other technician replaced pcb but again pcb faulty and called engineer on 04th dec and same updated to urbanclap team over mail. Engineer came and replaced on 13th dec again pcb but after one week again same problem than again he replaced pcb on 20th dec.
But still problem not resolved and not getting response from urbanclap team.
I have spent 7700 to urbanclap + 600 to lg engineer visit but still my machine in not working properly. Was this information helpful? | 
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