Urban Company — Wall panels in pin code :110075

Hello my email address on urban company app is [protected]@gmail.com I paid approx 11700 rs for wall panels on 16 October and today I am writing this on 7 November as my wall panels have still not been delivered neither do I know when they will be delivered and there is just no update from anyone for last 10 days I am trying to cancel this order and asking for refund from help centre they just say that we have raised the concern to the internal team and will update you then they close the chat and I am not able to call them for two days as whenever I raise the issue it says that we are already working on your concern and someone will call you shortly but nobody does only afte 2-3 days I chat with other person on helpline and he is doing the same thing they have no idea, the biggest fraud is that the person who came in our house to take the measurement is saying that this is happening to everyone near my area I think there is a big fraud going on, all the money was taken upfront for the wall panels and I paid by debit card on the app please someone from urban company help and look into it and help me get my money back