Uti Infrastructure Technology & Services Limited [Utiitsl] — No update on correction application

Address:	110001
Website:	www.utiitsl.com/UTIITSL_SITE/site/pan

Hi, I had applied for name correct on my PAN card. Payment was done online and was successful as well. After that I sent all relevant documents via India Post (Speed Post service) to Delhi Regional office. on 9/06/2016.
India post website showing the status as documents were delivered on 11/06/2016 but even after 10 days UTI webiste showing same status as on day 1 i.e "Your Application in original (with physical documents) is Not Received yet."
I am trying to call on numbers provided on their website but no one is receiving that call. So now I am not sure is there any further step a normal Indian Citizen can take who is paying taxes for past 10 years without fail.
Getting any task done from any government office, still feels like next to impossible. They take money and just relax.
Process is though easier for new pan cards request ( as this is source of income) but way too difficult for getting any correction done on PAN card.
Jai Hind Jai Bharat