Uti Infrastructure Technology & Services Limited [Utiitsl] — pan card re issue application not being processed

Address:

560092

I have applied for re issue of pan card for my sister and the soft copy has been attached for your reference. The application no is u-q[protected]. I have paid the application charges online and had opted for e-sign with adhaar card verification as well. But for some reasons i never got the adhaar otp to verify the same. I am now seeing the status as
"your application in original (With physical documents) is not received yet. Verify with our utiitsl office at the address to which you have posted/submitted this physical application set."

So, for this i have now twice submitted the physical copies of the application and supporting documents on jan 22, 2020 and jan 7, 2020 at the utiitsl office branch in ulsoor bangalore. Its full address : uti infrastructure technology and services limited, second floor, no 6 cambridge road, opp to st. Anns college, next to hdfc bank, halasuru, bangalore - 56000.

When i ask the branch people, they tell me to contact the customer care and the customer care people asking me to contact the branch people where i have submitted the documents.