Uttamvastra.com — Regarding refund

Uttamvastra.com — Regarding refund

D Divya khatter from Mahaban, Uttar Pradesh

Hi divya kalra here I submited a complain for my refund amount from uttam vastra.They called me after regitered complain with you but i haven't receive my refund yet, they said you need to go to the sbi atm and call us and we guide you the steps of getting refund.I stays in sec8 faridabad, i went to sec9 atm but touch was not properly working then i went to sec15 but atm machine was not working there. I am a pregnant lady and i can't visit atm again and again.Kindly give me the other way to get refund or transfer it online. Thanks and regards Divya [protected] Was this information helpful? No (0) Yes (0)
Uttam Vastra customer support has been notified about the posted complaint.
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Uttam Vastra Customer Care

from Surat, Gujarat

Verified Support

Dear Divya,

After investigating your status for refund, I would like to assure you that we do not ask customers to visit an atm to receive their refund. I would request you to be Alert and do not respond or give out any bank related information to them over the phone.

I also would like to confirm that your refund of Rs. 1399 for Order No: 284863 has successfully initiated by us in your HDFC bank account which you have mentioned in the refund form. Below are the details:

Order No: 284863
Product Code: Orange Net Mirror Work Designer Saree (UV-172573)
Amount: 1399
Bank Reference No: CMS[protected]
Date of refund initiated: 5th May 2016

You can also confirm the refund on your HDFC bank statement in 2-3 working days.

Thanks & Regards

Uttamvastra Support Team

tinky111

from Noida, Uttar Pradesh

Not sufficient cloth